Refund and Returns Policy – Scruggs Scrubbs

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or missing refunds:

Check your bank account again
Contact your credit card company (may take time before posted)
Contact your bank (processing delays may occur)

If you’ve done all of this and you still have not received your refund, please contact us at ScruggsScrubbs@yahoo.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ScruggsScrubbs@yahoo.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Shipping returns

To return your product, you should mail us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

At Scruggs Scrubbs, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

Personal details such as name, email, phone number, and shipping address when you place an order.
Payment information (processed securely through third-party providers—we do not store credit card details).
Non-personal information such as browser type, device, and usage statistics for website improvements.

How We Use Your Information

To process and deliver your orders.
To communicate with you regarding your order, refunds, or customer support.
To send promotional offers, newsletters, or updates (only if you opt-in).
To improve our services, website functionality, and customer experience.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Information may only be shared with trusted third-party service providers who help us operate our business, such as payment processors and shipping companies.

Data Security

We implement industry-standard security measures to protect your personal information. However, please note that no method of transmission over the Internet is 100% secure.

Your Rights

You may request to access, update, or delete your personal information at any time.
You can unsubscribe from promotional emails by clicking the “unsubscribe” link in our emails.

Our website may use cookies to enhance user experience. You can choose to disable cookies in your browser settings, but some features of the site may not function properly.

Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date.

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